Privacy Policy
Last updated: September 30, 2026 • Batrix Media
Batrix Media ("we", "us", "our") builds custom websites and booking systems for beauty businesses (salons, spas, lash, nail and barber studios). This Privacy Policy explains what information we collect, how we use it, and your rights. It covers our own website (batrixmedia.com) and the booking websites and dashboards we build and host for our clients.
For Salon Customers: If you are a customer of one of our client salons and you booked through a website we built: your salon is responsible for their own privacy practices. We only process your information on the salon's behalf, to run their booking system. Questions about your personal data should go to the salon first — but you can also contact us and we will help.
1. Information we collect
From salon owners (our clients):
- Name, business name, email address, phone number
- Business details you give us to build your site: services, prices, staff names and photos, business address, hours, branding assets
- Billing information needed to process your payments (processed securely; we do not store full card numbers)
From salon customers (processed on behalf of our client salons):
- Name, phone number, email address
- Appointment details: service booked, date and time, staff member, notes you add
- Messages you send through booking reminders (for example, confirmation replies)
We do not collect payment card details from salon customers through our booking systems. If a salon takes deposits or payments, that is handled by their own payment provider.
Automatically collected (website visitors):
Basic technical data such as IP address, browser type, pages visited and time spent. We use this only to keep the sites running well and to understand usage in aggregate.
2. How we use information
- To build, host and operate your website and booking system
- To send booking confirmations, reminders and other messages you asked for (via SMS, WhatsApp or email)
- To provide support and maintenance
- To process billing for our services
- To improve our systems and prevent abuse or fraud
We do not sell personal information. We do not use salon customer data for our own marketing.
3. Where data is stored and who processes it (subprocessors)
Our systems run on Cloudflare (Workers, D1 database, R2 storage). Data is stored securely in Cloudflare's infrastructure and may be processed in data centers in different regions as part of Cloudflare's global edge network. Cloudflare does not use your data for its own purposes.
To deliver messages on your behalf, we pass contact details (phone number or email) and message content to:
- Twilio — for SMS and WhatsApp messages
- Plunk — for email delivery
These providers only receive what is needed to deliver the message. Their own privacy policies govern their handling of that data.
4. Cookies
Our websites use only essential cookies and local storage needed for the site to function (for example, keeping you logged in to a dashboard, remembering booking steps). We do not use third-party advertising trackers.
5. Data retention
- Salon account and website data is kept while your subscription is active.
- Booking and customer records are kept as long as the salon needs them to run their business, or as required by law.
- If you cancel, you can request a full export of your data, and we will delete your data from our systems within 30 days of your request (except where we must keep billing records for tax or legal reasons).
6. Your rights
Depending on where you live, you may have the right to:
- Ask what personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data
- Ask us to export your data in a usable format
- Withdraw consent for marketing messages at any time (every marketing message includes an opt-out)
To exercise any of these rights, contact us at the email below. We will respond within 30 days. If you are a salon customer, we may direct you to the salon first, since they control that data.
7. Marketing messages and consent
We only send marketing or promotional messages (SMS, WhatsApp or email) to people who have opted in. Booking confirmations and reminders related to an existing appointment are transactional messages, not marketing. You can opt out of marketing at any time by replying STOP (SMS/WhatsApp) or clicking unsubscribe (email).
8. Security
We take reasonable steps to protect your information: encrypted connections (HTTPS) on all our sites, access controls on our systems, and reputable infrastructure providers. No method of transmission over the internet is 100% secure, but we work to keep your data safe.
9. Children's privacy
Our services are for businesses and their adult customers. We do not knowingly collect personal information from children under 13 (or the minimum age in your region). If you believe a child has provided us data, contact us and we will delete it.
10. Changes to this policy
If we change this policy in a meaningful way, we will post the updated version here with a new "last updated" date and notify our active clients by email.