Privacy Policy

1. Information We Collect

When you use our website or submit a contact form, we may collect the following personal information:

• Full name
• Email address
• Phone number (optional)
• Raw media links (Google Drive, Dropbox, etc.)
• Project notes and messages you provide
• Referral source (how you found us)

We also automatically collect non-personal information such as browser type, operating system, IP address, and pages visited through standard web analytics.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes
• To deliver our video editing services
• To communicate about your project status and revisions
• To send occasional marketing emails (you can opt out at any time)
• To improve our website and services
• To comply with legal obligations

3. How We Protect Your Information

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We use HTTPS encryption on our website and store form submissions securely. We do not sell, trade, or rent your personal information to third parties.

4. Third-Party Services

We use the following third-party services that may collect information:

• FormSubmit.co — processes contact form submissions and sends them to our email
• Vercel — hosts our website and collects standard access logs
• Google Analytics — tracks website usage and visitor behavior (if enabled)
• Unsplash — provides stock images used on our website

These third-party services have their own privacy policies. We encourage you to review them.

5. Cookies

Our website uses essential cookies required for proper functionality. We do not use tracking cookies or third-party advertising cookies. If we add analytics tools in the future, we will update this policy and provide appropriate consent mechanisms.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for up to 12 months. Project files and raw media links are deleted within 30 days of project completion unless you request otherwise.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications
• Withdraw consent at any time

To exercise any of these rights, contact us at batrixmedia@gmail.com.

8. International Data Transfers

Batrixmedia is based in Gurugram, India. If you are accessing our website from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located. By using our website, you consent to such transfers.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Batrixmedia
Email: batrixmedia@gmail.com
Gurugram, India